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Privacy Policy

1. Introduction

Laird Memorials (“we”, “us”, “our”) is a family‑run monumental mason based in Killough, County Down, with over 75 years of experience in hand‑crafted and bespoke memorials served throughout Ireland. We respect your privacy and adhere to UK & ROI GDPR whenever you visit our site, request a quote, or engage our services.

2. Data Controller & Contact Details

Laird Memorials
39 Castle Street, Killough, Downpatrick, County Down BT30 7QQ
 028 4484 1590 · 07753 634542 ·  dlairdmemorials@aol.com
Third‑generation artisans—combining traditional hand‑cut methods with modern techniques—serving families across Northern Ireland and the Republic.

3. Personal Data We Collect

  • Enquiry/commission forms: names, contact details, site/location, memorial type, design preferences, optional photographs

  • Communications: via phone, email, or on‑site discussions

  • Website analytics: anonymised IP, browser/device type, pages visited, session duration—captured using essential and performance cookies only; no advertising or profiling cookies

4. How We Use Your Data

We use personal data to:

  • Provide quotes and design bespoke memorials (headstones, plaques, kerb‑sets)

  • Send confirmations, invoices, delivery & installation details, and maintenance care

  • Improve website usability through anonymised analytics

  • Retain records for legal, warranty, accounting, and regulatory compliance

5. Legal Basis for Processing

  • Contractual necessity: to fulfil purchase/service agreements

  • Legitimate interests: to operate and develop our services and website

  • Consent: for optional updates or marketing content

  • Legal obligation: to retain records for VAT, audit, warranty, or health‑&‑safety requirements

6. Data Sharing

We do not sell or rent personal data. It may be shared only with:

  • GDPR‑compliant service providers (e.g. hosting, email, analytics)

  • Insurance, regulatory, or local authorities—only if legally obliged

7. Cookies & Tracking

  • Essential cookies: required for form submissions and site navigation

  • Performance cookies: anonymised analytics only (e.g. Google Analytics)
    We do not use any advertising, profiling, or third‑party tracking cookies

8. Data Retention

  • Commission/enquiry records: retained for up to 7 years

  • Analytics logs: anonymised data deleted after 24 months, aggregated insights retained as needed

9. Your Rights

Under UK & ROI GDPR you have the right to access, correct, erase, restrict, or port your personal data; withdraw consent; or lodge a complaint with the ICO or Data Protection Commissioner. Please contact us to exercise any right.

10. Security

We secure your data using SSL encryption, secure UK/Ireland hosting, access restrictions, firewalls, and staff training. While no system is completely secure, we follow best practices.

11. International Transfers

All data is processed and stored in Northern Ireland/the UK—no overseas transfers occur.

12. Changes to This Policy

We may update this policy periodically. Continued use of our site implies acceptance. The Effective Date above reflects the current version.

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